Having second thoughts?

Not quite what you were expecting or have you ordered the wrong size?

We appreciate that choosing items for your bathroom is a difficult decision and sometimes you have a re-think and would like a refund or want to swap for something another similar product instead.

At The Bathroom House, that’s no problem – we’ll even collect your unwanted items from you.

There is a small re-stocking charge of 25% of the value of the item you are returning however the rest of the refund can either be refund directly back to you or you can use it to pick something new!


Faulty Items

Has something turned up faulty or broken?

Although, with our courier services we make 1000’s of deliveries every day, we understand that rarely, they may be a damage in transit or even more rare is a manufacturing fault with the product you’ve ordered.

All you have to do is let us know within 14 days from order, accompany your comments with an image, and send to us at

From here we can get you a brand new replacement sent out immediately and free of charge.